Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. If you continue to browse or use this website or request or confirm an order or service, you are agreeing to comply with and be bound by the following terms & conditions. These terms and conditions apply to both wholesale and retail sales and enquiries. These terms and conditions may be revised at any time without notice. The term "Lady Luck Lampshades" or "Lady Luck" or "us" or "we" refers to the owner of the website whose registered office is 8 Russell Street, Northcote, Victoria 3080. The term "you" or "customer" refers to the user or viewer of our website, customers and enquirers. The term "custom order" applies to all Victorian silk lampshade orders and contemporary lampshades for which the customer supplies the fabric and/or frame. The term "goods" refers to all products made and sold by Lady Luck Lampshades.


Payment Options
All prices listed are inclusive of GST.

The following payment options are available:
  • Direct bank deposit via EFT
  • PayPal (credit card or debit card)
  • Cheque, to be made out to Lady Luck Lampshades N.B. All cheques must be cleared prior to commencement of production or dispatch
  • Cash upon pickup from Northcote, Victoria.
All of these options are available if you place an order via the website, email or phone.


Payment Terms and Conditions
  • All goods remain the property of Lady Luck Lampshades until full payment has been received.
  • Custom orders require a deposit of 50% of the quote provided by Lady Luck Lampshades, before production commences. The outstanding balance is due prior to dispatch or arranged pickup of the goods. If a custom order is cancelled after production has commenced, but prior to the completion date, there is no refund of the 50% deposit received by Lady Luck Lampshades and the goods remain the property of Lady Luck Lampshades. If production has not commenced a full refund will be sent to you within 14 days.
  • Shades not picked up or delivered (due to the customer not providing postage instructions) 3 months after the date the order was placed, reverts back to Lady Luck Lampshades' stock and the purchaser forfeits all monies paid.


Postage / Pickup
  • Lady Luck Lampshades specialise in handmade lampshades, which are made to order. Please allow 5-10 business days for manufacture and delivery, from the date of payment. We will notify you if we have a high number of orders at any period and delays are expected.
  • Pick up is available from Northcote, Victoria. Pickup is required within 7 days from Northcote, Victoria, by appointment only. If you choose this option, please email us to arrange a pick-up time.

Postage:
  • Australia Post Standard Parcel Post:
    • After production, usually arrives in 3-7 business days, depending on the recipient's location
    • Requires a signature on delivery
    • Includes insurance
  • Please contact us to request a quote for Australia Post Express Post if required
  • Different size lampshades will incur a different postage fee.
  • Multiple shades will incur a greater postage fee (e.g. two lampshades will be twice the standard postage price)
  • Costs associated with postage and shipping can vary locally, interstate and for international orders. You will be contacted by Lady Luck Lampshades if there is an increase in postage/courier costs.
  • LLL is not responsible for any loss or damage to products in transit. Basic insurance is included in the postage/courier costs.
  • If you receive a damaged parcel do NOT sign or accept the parcel from the company, and contact us immediately so we can place a claim. If you accept and sign for a damaged parcel we can not make a claim with the company and will not be able to provide compensation.
  • All delivery costs are borne by the customer (including returns), unless otherwise arranged.
  • Lampshades not picked up or delivered (due to the customer not providing postage instructions) 3 months after the date the order was placed, reverts back to Lady Luck Lampshades' stock and the purchaser forfeits all monies paid.


Custom Orders
  • The term 'custom order' applies to all Victorian silk lampshade orders
  • The term 'custom order' applies to contemporary lampshades for which the customer supplies the fabric and/or frame
  • Custom made Victorian silk shade orders require a minimum of 30 days production period. This may extend in our busy production periods.
  • Quotes for custom orders remain valid for 60 days from issue.
  • Custom orders require an upfront deposit of 50% of the quote provided by Lady Luck Lampshades, before production commences. The outstanding balance is required prior to dispatch or arranged pickup of the goods.
  • If the customer supplies their own fabric, we provide no guarantee on the suitability of the fabric or life of the lampshade. However, we will advise the customer of any foreseen problems or issues prior to production. Lady Luck Lampshades are not liable for any future faults or issues.
  • If the customer supplies their own lampshade frame, we provide no guarantee on the life of the lampshade. However, we will advise the customer of any foreseen problems or issues prior to production. Lady Luck Lampshades are not liable for any future faults or issues.
  • All due care is taken with handling the customer supplied fabric and frames. If for any reason either are damaged during the production process, the customer will be contacted to discuss solutions with the customer, for a positive outcome.
  • If a custom order is cancelled after production has commenced, but prior to the completion date, there is no refund of the 50% deposit received by Lady Luck Lampshades and the goods remain the property of Lady Luck Lampshades. If production has not commenced a full refund will be sent to you within 14 days.
  • All goods shall remain the property of Lady Luck Lampshades until full payment has been received.
  • Lampshades not picked up or delivered (due to the customer not providing postage instructions) 3 months after the date the order was placed, reverts back to Lady Luck Lampshades' stock and the purchaser forfeits all monies paid.
  • Please also see Exchange & Refunds, which is also applicable to Custom Orders.
  • We accept no returns and offer no refunds due to dissatisfaction with fabric, design, size and/or colour choices. As all custom orders (including fabric, all materials, design, size and colour choices) are approved by the customer before production commences. In instances where it is clearly a production fault, we are happy to discuss solutions with the customer, for a positive outcome.


Online Gift Vouchers
  • All gift vouchers are emailed in pdf format to the customer who purchased the gift voucher (not the recipient).
  • Hardcopies are not provided by Lady Luck Lampshades.
  • Gift vouchers can be redeemed for items in Lady Luck Lampshades' online store (this website) and for custom designed silk shade orders.
  • Gift vouchers can not be used to purchase items from our affiliate partners.
  • Gift vouchers and unused portions of gift vouchers are to be spent within 6 months from the date of purchase. Always refer to the expiry date on the gift voucher.
  • Gift vouchers are null and void after the expiry date on the gift voucher.
  • Gift vouchers cannot be redeemed for cash and cannot be returned for a cash refund.
  • Lady Luck Lampshades is not responsible for the loss or theft of gift vouchers issued by Lady Luck Lampshades.
  • Unfortunately we cannot refund monies paid.
Redeeming your gift voucher
  • To redeem your gift voucher, insert your gift voucher code into the Coupon Code upon checkout (and choose the pay via Direct Deposit option, but you are not required to make payment).
  • Should your order exceed the value of the gift voucher, you are required to pay the balance per our normal trading terms and conditions. Proceed with your checkout and an email will be sent to you with information on how to finalise payment.
  • Any unused balance will be placed in the recipient's gift voucher account. The original expiration date applies.
  • Free delivery via courier is available one per gift voucher, Australia-wide. To receive your free postage, choose the "Pickup within 7 days" option. However your shade will be posted to you, free of charge.


Exchanges & Refunds
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. If a product purchased from Lady Luck Lampshades is found to have a clear and obvious production fault caused by Lady Luck Lampshades, we will provide a refund upon return of the item, or exchange the faulty product to the same value as the original purchase price. Alternatively, you can choose to keep the item and we will compensate you for any drop in value. In the case of a refund or exchange, the faulty product must be returned to our workshop within 14 days, from the date of dispatch by Lady Luck Lampshades. Postage costs will be reimbursed if confirmed to be a production fault.

To receive a refund:
The purchaser must supply documented proof of purchase: 1) official paypal documentation/receipt, or 2) EFT confirmation of payment, or 3) Cheque number.
Approved refunds will be issued within 14 days once proof of purchase has been authorised by Lady Luck Lampshades management.
Method of refund: issued in the same method as payment was made. All refunds are in Australian Dollars.

Lady Luck Lampshades will not issue a refund on any orders (including all custom orders) if & when:
  • The purchaser has simply changed their mind and there is nothing proven to be wrong/faulty in the production of the product
  • The product has been purchased for another and they do not want it, for any reason.
  • The product was purchased for another and they have already bought the identical one from Lady Luck Lampshades.
  • The product has been damaged by others, anytime after it was received by the purchaser or recipient.
  • The product was damaged after it was dispatched by Lady Luck Lampshades.
  • The product was not considered the exact colour selected by the purchaser. Colour variations: as with all online purchases the colors displayed in our photographs may be viewed differently on various monitors, this is mainly due to the different colour settings and computer systems available worldwide. As a result, the colors displayed should only be considered as a general guide rather than as an exact representation of the actual/real colours. Please choose carefully as we do not offer refunds due to dissatisfaction with your design or colour choices.
  • The following, in addition to the above items, applies to Custom Orders:
    • We accept no returns and offer no refunds due to dissatisfaction with fabric, design, size and/or colour choices. As all custom orders (including fabric, all materials, design, size and colour choices) are approved by the customer before production commences. In instances where it is clearly a production fault, we are happy to discuss solutions with the customer, for a positive outcome.
    • If a custom order is cancelled after production has commenced, but prior to the completion date, there is no refund of the 50% deposit received by Lady Luck Lampshades and the goods remain the property of Lady Luck Lampshades. If production has not commenced a full refund of monies paid will be issued within 14 days.
    • Lampshades not picked up or delivered (due to the customer not providing postage instructions) 3 months after the date the order was placed, reverts back to Lady Luck Lampshade's stock and the purchaser forfeits all monies paid.


Product Variations
As every shade produced by Lady Luck Lampshades is handmade, it may differ slightly to the image on ladylucklampshades.com.au. This especially concerns the placement of the fabric on the shade, and the placement of the fabric's patterns, figures and details, which can vary. Every shade is produced with the intention to feature the best aspects of the fabric. If you have a particular request, please contact us and we can discuss the options.


Website Terms of Use
Please read these terms of use carefully and completely before using this website. By using this website, you agree to these terms of use. If you do not agree to these terms of use and all our listed conditions, please do not use this website. By entering this site or the links accessible through this site, you expressly agree to be bound by this agreement. The information and the resources contained on and accessible through this site are made available by ladylucklampshades.com.au and/or its suppliers and are subject to your agreement to there terms and conditions.


Copyright Notice - All rights reserved
Ladylucklampshades.com.au makes this website for all consumer use for the sole purpose of providing general information on its products and services available online and related products and services, on and offline. All the information, images, products and materials, including the site's design and layout are owned and copyrighted by ladylucklampshades.com.au, and/or its suppliers and are protected by Australian and international copyrights. Any and all commercial or business use of any sort is expressly prohibited. You totally agree not to change or delete any copyright or proprietary notice from materials downloaded from this site or any site accessible through this site.

Any request for permission to publish, copy, reproduce, distribute, transfer, or otherwise use any materials contained in our web site should immediately be directed to us prior to any action being taken. Please email enquiries@ladylucklampshades.com.au


Use of Information and Resources
Ladylucklampshades.com.au makes this site available for the purpose of providing general information and online sales and providing Internet access to search engines to identify various products listed on the Web site. This site may not be used as an alternative for services, and is not intended and does not warrant or guarantee the quality or quantity of any products and services of any of the suppliers identified; further, the information provided and its accuracy is not guaranteed. You understand agree that neither ladylucklampshades or its affiliates, suppliers or linked domain names are responsible or liable for any claim, loss, or damage, of any kind, directly or indirectly resulting from your use of this site or the products and information or the services contained on or accessible through it. Ladylucklampshades.com.au expressly disclaims any implied warranty or representation about the information or accuracy, relevance, timeliness, completeness, or appropriateness for any particular purpose of any kind.


Links to Other Internet Sites
This site also includes links to other internet websites, please be aware that ladylucklampshades.com.au does not control, makes no guarantees about, and disclaims any express or implied representations or warranties about the accuracy, relevance, timeliness, completeness, or appropriateness for a particular purpose of the information or the resources contained on these or any other internet websites. All information in ladylucklampshades.com.au website, or associated or linked site, is extracted, read, used, or relied upon by you at your own risk.


Disclaimer of Warranty
Ladylucklampshades.com.au and its suppliers and vendors disclaim all express or implied representations or warranties with regard to the information, services, products, materials, and any other resources contained on or accessible through this site, including without limitation any implied warranties of merchantability or fitness for a particular purpose. All information provided by ladylucklampshades.com.au is made available "as is" and "as available" without warranty of any kind, or any express or implied promise, including, by way of example, its continuing availability.


Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall ladylucklampshades.com.au or its suppliers or affiliates be liable for any direct, indirect, special, punitive, incidental, exemplary, contractual, or consequential damages, or any damages whatsoever of any kind, resulting from any loss, which by way of example, includes loss of use, loss of data, loss of profits, business interruption, litigation, or any other pecuniary loss, whether based on breach of contract, tort (including negligence), product liability, or otherwise, arising out of or in any way connected with the use or performance of this site, with the delay or inability to use this site, or with the provision of or failure to make available any information, services, products, materials, or other resources contained on or accessible through this site, even if advised of the possibility of such damages. With respect to products, goods, or services purchased from any entity identified, listed, named or contacted through ladylucklampshades.com.au website, or any links to ladylucklampshades web site, in no event shall ladylucklampshades.com.au be liable for any direct, indirect, special, punitive, incidental, exemplary, or consequential damages, or any damages whatsoever, resulting from any loss of use, loss of profits, litigation, or any other pecuniary loss, whether based on breach of contract, tort (including negligence), product liability, or otherwise, arising out of or in any way connected with the provision of or failure to make available any such products, goods, or services, even if advised of the possibility of such damages. You acknowledge and agree that the limitations set forth above are elements of this agreement, and that this site would not be provided to you absent such limitations.


Indemnification
You agree to indemnify, defend, and hold harmless ladylucklampshades.com.au and its suppliers from any liability, loss, claim, and expense (including reasonable solicitors' fees) related to your violation of this agreement or use of this site in any manner. Your use of this site shall constitute your acceptance of the terms of this Agreement, as revised and modified, if any, each and every time you access this site. ladylucklampshades.com.au may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement.


Miscellaneous
Lady luck lampshades failure to insist upon strict enforcement of any provision(s) of this agreement shall not be construed as a waiver of any provision or right. This agreement and the resolution of any dispute related to this agreement or this site shall be governed by and construed in accordance with the laws of Victoria, Australia without giving effect to any principles or conflicts of law.